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How Best Buy Handles Shoplifters

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Best Buy probably doesn’t want shoplifters to know that it tells its employees not to touch them. But after firing 20-year-old Jared Bergstreserit (or Bergstreser, depending on the news report) and 23-year-old Colin Trapp on Sunday for scuffling with a knife-wielding shoplifter who stole two cell phones earlier this month, Best Buy’s secret is out. “I definitely went against company policy. I don’t disagree with it [the firing]. I put people in danger, and I put myself in danger,” Bergstreserit tells The Denver Post. Bergstreserit tackled a shoplifter at the FlatIron Marketplace store in Broomfield, and Trapp came to his aid before the suspect drew a knife, cutting a manager’s hand. The suspect then fled in an old Pontiac with a temporary license plate. The manager was not fired, according to the Broomfield Enterprise, but Fox 31 reports that the employees were let go for violating Best Buy’s “No Touch” policy. The company released a statement on the incident: “Employees who work in our stores are aware, and trained, on the standard operating procedures for dealing with shoplifters or theft—which includes ceasing pursuit of a suspected shoplifter once they exit the store. These procedures are in place first and foremost for the safety of our employees. In circumstances like these, we must cooperate with local authorities.”

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