Blog

By: Kazia Jankowski

Category: Panorama

Posted: April 16, 2009 2:37 PM

Tags: THE ARTS

Is It Fair That Parties of Five or More Get the Reservations?

reservedMy family has organized a family brunch for Sunday. Well, not just any family brunch. There will be no last-minute scrambled eggs or microwave sessions to defrost frozen bacon. No, this Sunday is a birthday celebration, a send-off, and a congratulatory breakfast, and for those reasons, we are going out. But we're still debating where. Given the nature of our brunch, my dad will certainly want to wear slacks, as he calls them, and my mother her nice shoes, so waiting for a table will be out of the question. Who wants to elbow through Snooze's mobbed entryway or DJ's Berkeley Cafe line while wearing just-ironed clothes? We might consider a more formal, or at least a more dressy, option. Say, The Kitchen in Boulder, or Duo, but these restaurants only take reservations for parties of five, six, or more. This weekend we're only four, and again, waiting, even if our clothes won't be creased, doesn't seem appropriate for our celebratory brunch. So we're at a loss, and one that I'm finding mildly frustrating.

I understand a restaurant's hesitation to take reservations for small parties. Saving a table for a party of two or three during a seating rush not only makes a restaurant's flow more complicated, it could cost the business revenue. If a party doesn't show up, or it shows up late, then the restaurant has lost out on seating another set of diners at that table. But under certain circumstances, I think these rules should be bent. In the case of a birthday, an anniversary, or an important meeting, it's generous of a restaurant to make an exception to its policies. After all, this important occasion isn't an appointment a diner is likely to stand up. Plus, when a restaurant makes the extra effort to be accommodating, a diner is more likely to feel a sense of gratitude toward the restaurant--and speak highly of it. I've tried this reasoning with The Kitchen and Duo, and the two won't budge. So it looks like we're out a reservation for Sunday, which I think wholly unfair. Do you agree?

Comments

It is folks like Alan that ruin it for the rest of the people. I am a restaurant owner, and I do accept reservations for any amount, mostly because I want to make it easy for my guests, but when a guest makes a reservation and either does not show for the reservation or "cheats" just to get a table.. it really hurts business, because the restaurant turns away business in anticipation for the table that has been booked.

So why don't you tell them that there are 5 people coming? Then as you are being seated, you get a phone call and your little brother/great aunt/cousin/sister's husband has to back out because work called/the car won't start/the sitter bailed. Depends how bad you want to eat at The Kitchen or Duo.

There are many many great brunch places that take reservations for smaller parties so why try to change policies at restaurants that don't want to budge? Two that I know are Bistro Vendome, Rioja. Is Lucy at Comedy Works DTC still doing gospel brunch? Elway's?

Try the Bull and Bush. Good brunch and not usually crowded.

Forget the reservations. I'm jealous of the automatic 16% gratuity for large parties. I could save a lot of money if I only gave 16% tips...

Branden, thanks for the update. Duo used to only take reservations for larger parties, but now takes bookings for all sizes at all times. Good news!

I work at duo Restaurant and we take reservations for any size party - brunch or dinner. Hope to see you soon!

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