This past winter, we returned from vacation to a broken heater, a house that felt like a walk-in freezer, and an immediate panic that our pipes would burst. On a friend's recommendation, we called family-owned Applewood at 1:30 p.m. on a Saturday, expecting a return call on Monday. To our delight, Applewood picked up and promised a first-thing-in-the-morning visit—and called back just hours later to say they had found a way to get a technician to our house at 5:30 p.m. that day…if that would be OK with us. (Yes, please!) The tech arrived precisely at 5:30, patted our dog on the head, fixed what was a minor problem, and was done by 6 p.m. Thirty minutes later Applewood called to make sure our issue had been resolved. Now that's service.