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Louise Chavez, who earns about $12,000 a year as a caregiver, thought her life had changed forever in Central City, when she hit a nearly $43 million jackpot on one of Fortune Valley Casino’s penny slot machines on her birthday. “I’m like, ‘Oh, my God! Oh, my God!’ I’d never had this feeling before in my life—never,” she told ABC’s Good Morning America (via BBC News). Not long after her heart raced skyward, it came plummeting down when casino officials told her the machine had “malfunctioned” and she wouldn’t receive any winnings. Instead, she was given a free room for the night, some food, and the original $20 she had put into the machine. The casino says it’s the first time in 15 years of business that they’ve had had such a serious machine error, and state gaming officials say the biggest total jackpot Chavez could have possibly won was about $250,000 on a statewide progressive-pot network, writes CBS4. But Chavez is peeved: “I can’t say right now if I’ll ever go back to any of the casinos, only because now I don’t have trust in any casino because of what happened.”